Shipping policy

Shipping Policy

Last Updated: October 21, 2026

1. Overview

At DreamyLife.shop, we aim to provide a convenient and transparent delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

2. Order Processing Time

Orders are typically processed within [1–3 business days] after payment confirmation.

Business days exclude weekends and public holidays unless otherwise stated.

Processing may take longer during holidays, promotional periods, inventory checks, or other circumstances beyond our reasonable control. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

3. Shipping Destinations

We currently ship to [list the countries, regions, or areas you actually serve].

Available destinations and delivery options will be displayed at checkout where supported. We may be unable to deliver to certain addresses or locations due to carrier restrictions.

4. Shipping Charges

Shipping fees, if applicable, will be displayed at checkout before you complete your order.

Any free-shipping offers will be subject to the conditions stated in the relevant promotion.

Customs duties, import taxes, or other charges may apply to international orders. Responsibility for these charges will be communicated where applicable and determined by relevant law and the delivery arrangement.

5. Estimated Delivery Times

Estimated delivery times are:

Domestic orders: [3–7 business days]
International orders: [7–15 business days]

These are suggested placeholders and must be replaced with estimates supported by your actual shipping operations. Delivery times begin after order processing unless otherwise stated.

Actual delivery may vary due to destination, carrier availability, customs clearance, weather, holidays, or other circumstances.

6. Order Tracking

Where tracking is available, tracking details will be sent to the email address or telephone number provided with your order.

Tracking information may take some time to become available after dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error, contact us as soon as possible at [Your Customer Support Email]. We cannot guarantee changes after an order has entered processing or has been dispatched.

Additional shipping charges may apply if a carrier permits redelivery or address correction and charges us for the service.

8. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review available tracking information and, where appropriate, contact the shipping provider to investigate.

Resolutions for confirmed lost shipments will be handled in accordance with our policies, the carrier's procedures, and applicable consumer protection laws.

9. Damaged Deliveries

If your order arrives damaged, contact us at [Your Customer Support Email] and include your order number and photographs of the damage, where possible.

Please contact us promptly so we can assess the issue and explain the available resolution. Any request deadlines will be subject to applicable law.

10. Delivery Restrictions and Exceptional Circumstances

Delivery may be affected by severe weather, public emergencies, carrier disruptions, customs inspections, or other circumstances outside our reasonable control.

We will make reasonable efforts to provide updates when significant disruptions affect your order.