Refund policy

Refund and Return Policy

Last Updated: October 21, 2026

1. Overview

At DreamyLife.shop, we want customers to understand their options if a purchase does not meet expectations.

This Refund and Return Policy explains how to request a return, exchange, cancellation, or refund. All requests will be handled in accordance with applicable consumer protection laws.

2. Order Cancellation

If you need to cancel an order, contact us as soon as possible at [Your Customer Support Email] with your order number.

We will try to accommodate cancellation requests received before the order has been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and the return procedure may apply instead.

If we cancel an order after receiving payment, we will refund any amount due in accordance with applicable law.

Nothing in this section limits mandatory cancellation rights available to customers under applicable law.

3. Return Eligibility

Where returns are permitted, products may be eligible if:

You contact us within [14 days] of delivery.
The product meets the applicable return conditions.
You provide the order number or proof of purchase.
The product is returned using the instructions we provide.

The return period and conditions must reflect your actual business policy and any mandatory legal requirements.

4. Items That May Not Be Eligible for Return

Subject to applicable law, certain products may be excluded from ordinary returns, including:

Personalized or custom-made items.
Perishable goods.
Sealed hygiene-related products that have been opened, where a lawful exception applies.
Digital products or services where a lawful exception applies.
Products damaged through misuse or unauthorized modification.

These exclusions apply only where legally permitted. Defective, incorrectly supplied, or misrepresented products will be handled according to applicable consumer rights.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact [Your Customer Support Email] with your order number and a description of the issue.

Please provide photographs or other supporting information when reasonably possible.

After reviewing the request, we will explain the available resolution, which may include a replacement, repair, refund, or another remedy required by applicable law.

6. How to Request a Return

To request a return:

Email [Your Customer Support Email].
Include your order number and the reason for the request.
Provide photographs or other information if relevant.
Wait for our return instructions and authorization, where required.
Package the product securely and send it to the return address we provide.

Please do not send products to an address that has not been confirmed by our customer support team.

7. Return Shipping Costs

For eligible returns due to a change of mind, the customer will be responsible for return shipping costs where permitted by law and where disclosed in advance.

If a product is defective, damaged on arrival, or incorrectly supplied, we will cover or reimburse reasonable return shipping costs where required by law or as otherwise confirmed by our support team.

8. Refund Processing

Once an eligible return is received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law.

We aim to initiate approved refunds within [5–10 business days] after approval. The time it takes for funds to appear in your account may depend on your payment provider or bank.

These timelines are operational targets and do not override any legally required refund deadline.

9. Exchanges

If you would like to exchange an item, contact us to confirm availability and eligibility.

Exchanges depend on stock availability and the applicable return conditions. If an exchange is unavailable, we will explain any available alternatives.

10. Refund Exceptions and Deductions

Refund deductions, restocking fees, or reductions for diminished product value will be applied only where permitted by law and appropriately disclosed.

We will not use this policy to remove consumer rights that cannot legally be excluded.